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Reschedule Requests

Rescheduling a Game

Clubs MUST include their league Point of Contact (POC) in all schedule planning. This guarantees field and referee assignments. Coaches and/or managers cannot reschedule games on their own. The POC and GCF must be notified. It is HIGHLY RECOMMENDED that all POCs be added to each team in GotSport in order to guarantee they receive the needed communication about game change requests.

Clubs MAY communicate with each other to determine an alternate date, time and location for a rescheduled game. Bring the POC into the conversation early and be sure they have the necessary information to request the change.

GotSport Chat is a valuable tool but be sure the proper contacts are receiving the messages. It is ideal for Coaches and Managers (and POCs if included on the team) to be included in the discussions.

Both teams must have agreed to the reschedule before submitting the Game Change Request, and must comply with GCFYSL rules.

Once the new details are final, use the GotSport Game Change Request tool. 

 

All requests must be submitted before Wednesday, 5:00pm prior to the original fixture.

Spring 2023 Season End: The final weekend for Spring season games is May 27/28.

The Reschedule Process

  1. Contact your opponent to let them know you are not able to play the game as scheduled. Do this either through GotSport Team Chat or through your POCs, who have all club contacts. (With a game change request we don't believe an email is sent, the opponent needs to just notice the note pending on the schedule.)
  2. Promptly message back and forth until a new date and time are agreed.
  3. Submit a GotSport Game Change Request (see below).
  4. The opponent then approves on their end.
  5. GCF approves the change and the schedule is automatically updated.

GotSport Chat

GotSport help pages:

Starting a Chat as a Coach or Manager

  1. From the coach/manager dashboard, click on Team Management.
  2. Click Matches.
  3. Use the filters at the top to narrow down matches as needed.
  4. Locate the match and click on the Chat Bubble on the right side. The bubble will be gray if there are no previous messages. The bubble will be green if there is a message from the opposing coach or manager.
  5. A popup will appear with the match information. This includes the event and division, the home and away teams, the venue, and the date of the match. At the bottom of the popup, click New Message.
  6. A text section will appear. Type your message and click Save. This will send a notification to the other coaches and managers.

To Submit a Game Change Request in GotSport

This is to be done after both teams have communicated and chosen a new date. The purpose is to have the game updated on the master schedule. The team requesting the change should submit the form (but either team may). Be sure to enter the reason for the change.

See the GotSport Help Page Here with screen samples.

  1. From the coach/manager dashboard, click on Team Management.
  2. Click Matches.
  3. Use the filters at the top to narrow down matches as needed.
  4. Locate the match and click on the three dots to the right and then choose Request Change.
  5. Update the new requested Match information. IMPORTANT: enter an End Time or the time does not display in the request.
  6. Enter a Note with the reason for the request and any helpful information. Click Save.
  7. The requesting coach/manager will then see the change status as Pending.
  8. Once the request has been submitted, the receiving team will then see the pending request on their list of matches and have the option to respond by clicking on Respond.
  9. When agreed upon, the request will be sent to GCF for final approval. Once approved the match will reflect accordingly on both teams' matches list and show a status of Request Approved.

After the initial schedule grace period, a $25 (+processing) fee is charged for each reschedule that is not due to weather conditions. 

All requests must be submitted before Wednesday, 5:00pm prior to the original fixture.

When You Receive a Game Change Request

It is very important that Game Change Requests be responded to in a timely manner, we request 48 hours. 

After your opponent submits the request, you will see the Pending label on the match. Please Agree or Refuse the request. 

Once both teams show as Agreed, GCF will approve the change and it will reflect on the Master Schedule.

To Respond to a Pending Request:

  1. From the coach/manager dashboard, click on Team Management.
  2. Click Matches.
  3. Use the filters at the top to narrow down matches as needed.
  4. Locate the match and click Pending. Choose Agreed or Refused.
  5. Click Save.

CONTACTS

reschedules@gcfsoccer.com: questions, issues, Neutral Field planning
admin@gcfsoccer.com: League communication, questions, issues (includes Mike Sroka and staff who can assist you)
treasurer@gcfsoccer.com: Finance related questions or issues, Patty Herodier, Treasurer